Frequently asked questions


Branding

Can I apply my company branding to EVA? A key advantage is that you can completely customize the welcome screen with your logo, video, colour scheme, key marketing messages, suitable theme and promotions.

Can my visitor labels be customized? Your visitor labels can be branded with your organization’s logo.

Can I change the video in the welcome screen to promote a new product, service or campaign? Yes, simply upload a new video file or specific marketing messages.


Compliance

Can EVA print visitor labels? Yes, this is a standard feature and the printed labels will be branded with your company logo. This feature can be easily disabled if required.

Can EVA manage different visitor types? Yes, the flexible EVA Receptionist workflow can be configured to cater for different visitor types such as contractors, staff and couriers with specific instructions and messages for each type. Contact us and request for one of our Business Analysts to work with you to map your sign-in workflow which can then be configured in your EVA Receptionist system (a workflow configuration fee applies).

Can I modify the messages displayed to visitors? Yes, all messages can be easily changed to suit your requirements.

Can I have more than one workflow configured? Yes, EVA Receptionist allows more than 1 workflow to be configured and you can switch between workflows easily.

Does EVA request that visitors acknowledge Health & Safety requirements? Yes it does, these messages can be customized or removed if not required.

Can there be multiple entry and exit points? Yes, multiple EVAs can be configured to work together to take specific site requirements into account.

Can we record car registration numbers of our visitors on sign-in? Yes, this is easily configurable through the Administrator Console.


Ease of use

Can EVA help with Event Management? Yes, EVA Receptionist has an out-of-the-box Event Management feature that allows you to set up and schedule events with specific instructions for event attendees when they sign-in. Event attendees do not have to select a person to see when they sign in. 

Does EVA send notifications when a visitor arrives? Yes, notifications are sent as soon as a visitor signs in to see a person. No additional set-up is required for email notifications - your email notifications will work out of the box. SMS notifications can be purchased in bundles of 1,000 texts, or you can connect your own Email-to-SMS provider for sending SMS notifications.  

We often have visitors from overseas. Is EVA available in multiple languages? 
Yes, EVA is currently available in English, Chinese (Mandarin), Thai, Maori, Vietnamese, Bahasa Melayu, Indonesian, Sinhalese and Tagalog. You can set a primary language and optional languages for your visitors to choose when they arrive.  


Technical

How does EVA access the staff list to display to visitors? You can use Active Directory integration or manually load your staff members (easy Excel or XML import options are available).

Can the normal PC functions be accessed from EVA? EVA Receptionist runs in a browser and we recommend that the PC running EVA is set up to run in Kiosk mode.

Where does the visitor data reside? EVA Receptionist is a Cloud system hosted on Microsoft Azure, and your visitor data is stored on Microsoft Azure servers. 

How do I administer and configure EVA? EVA has an Administrator Console with various levels of access that allows you to configure and manage the various features, such as reporting, branding, messaging, event management and more.

How long does it take to install EVA? As soon as you have your Windows touchscreen device, EVA Receptionist can be set up in minutes.


Hardware

What are the hardware requirements for EVA Receptionist? The minimum hardware requirements are listed below:

  • Microsoft Windows 7 or above
  • Dual-Core Processor minimum, Quad-Core Processor or better recommended
  • 4GB RAM minimum
  • 2GB of hard-disk space
  • Touchscreen Display dimensions of 10" or greater

Is there a recommended hardware kit for running EVA Receptionist? The majority of our customers have found the following hardware kit very reliable (an average minimum lifetime of 3 years) and easy to procure: 

  • HP EliteOne 800 G3 Touchscreen All-in-One PC
  • Brother QL-820nwb label printer
  • Motorola/Zebra DS9208 barcode scanner